Waited 1.5 hrs for shuttle to pick us up. Our car insurance was not accepted.

didn't accept insurance bought on easyrentcars.com, made a contract for a different car and gave the different car, had to go back to correct it. Exterior paint was peeling off, interior car seats had stains

Worst car rental experience we've EVER had!

We called the company for pickup upon arrival at the airport & they said it would be 15 minutes until pick up. Called 20 minutes later. They said the driver was at the airport entrance and would be there in 5 minutes. Waited another 15 minutes and called back again. The guy on the phone claimed he was trying to reach the driver. After an hour and a half wait at the airport we finally paid to take an uber to the location. Once we got there we were informed that we needed to purchase insurance because we didn't have 1 of their 4 authorized carriers. I will take the blame for not reading the fine print, but never did I expect for them to not accept Nation Wide. If you're going for this service don't bother waiting & get your own ride to the pickup location.

Waited for a long time to get car. My insurance wasn’t accepted so had to pay an additional $14.99 for insurance I did NOT want. Extra fees were racked on that were not mentioned prior to pick up. Left a tablet in the car and they denied it was left in car. Would NOT recommend this car rental to anyone!!!! Very dissatisfied!!! Will not return!!!

We waited for almost an hour after we called them just to find out they thought we were in Miami instead of Orlando. So had to send another pick up car a half hour we finally got there to find out they only accept 2 kinds of insurance so we had to buy theirs. Then returning car they found a minuscule scratch that we were charged 250.00 for because there video did not show it even though it only showed up in pictures on certain angles would never rent from them again