This is the second time we’ve used Routes in Orlando and they’ve been great for us!
We’ve had great cars both times and gotten an amazing deal each time as well!
“Routes was understaffed and ill prepared to service customers.”
About Routes:5.7/10
From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.
The price, car, and the service were all excellent! Only complain is that Routes should open earlier, I had a 7 am flight and they do not open until 6am. Even so the staff quickly processed my return and took me to the airport.
Like: I rented a Nissan Rogue, but ended up with a Jeep Wrangler with navigation. Our flight was delayed and the airport was a MESS. By the time we made it to the rental place, it was 4 to 5 hours after my expected pickup. They didn't have any Rogue's left but they gave me the Jeep for the same price. It was a nice unexpected surprise after all the other travel issues. It was clean, new and Awesome! Thank you for a sweet week! Car got lots of attention and compliments Dislike: Need an awning for the drop off for when it is raining and you have to do the vehicle check in.
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Customer Service
Great price and upgraded vehicle, but terrible pickup
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View more >Dislike: Need an awning for the drop off for when it is raining and you have to do the vehicle check in.