The process is very convenient.

The car model I reserved was unavailable, so I had to pay extra to switch to a Sonata. Since my English isn't very good, I couldn't negotiate much with the staff. The additional cost wasn't significant, so I just accepted it. The car was new and in excellent condition. I wasn't very familiar with the routes, and after returning the car, I received a credit card bill. I'm not sure if it's for a traffic violation or toll fees, but it was quite expensive, nearly $200, which is almost as much as the rental fee.

Picking up and returning the car was very convenient, the staff were very friendly, and the convertible Mustang we rented was nearly brand new.

Wouldn't hesitate to return to Alamo for my next trip, very easy throughout collection and drop-off and staff were pleasant as well. We all appreciated the speed at which we had our car considering we had been travelling for 15 hours and to have zero hassle was great. The online check-in option was a fantastic time saving option.

Prices were very competitive and the deal I received I was very happy with. The website was really easy to use and the insurance options given (and taken) with AXA were great as well. Wouldn't hesitate to return to this company for my next car rental.

Staff trying to upsell to much putting on extensive pressure to spend more on a smaller more expensive vehicle and basically been negative in the vehicle I had booked. When i declined numerous times attitude changed negatively. Also when signing documents just told to sign in various places but with no explanation on what I was signing for. Don't get the access insurance instead save by doing it yourself at www.carhireaccess.com who were $44 cheaper than Alamo. The Chevrolet mini bus I booked did 13.5mpg to the gallon so its thirsty. Good job petrol is cheaper in the usa than the uk. It's about £0.56p a litre compared to £1.32 in the uk.

Was easy to book and straightforward no issues and ok prices