Like: The car was good value and the service for booking in was efficient. Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.
The experience was average. I purchased full insurance, but an extra insurance was inexplicably added during car pickup. Due to language barriers, I didn't notice it! By the time I had signed the documents and completed the payment, it was too late! This part felt very unpleasant! Additionally, there was no way to file a complaint! A reminder to future renters to be cautious!
They charged an extra $68. Although we had no issue communicating in English, we still got scammed out of more than $60. The insurance and fuel charges were totally unfair! Be cautious! The so-called basic insurance they offer is their own, I thought it was from the rental platform. Also, regardless of how much fuel you return, they charge a $40 fuel fee, even though filling up the tank didn't cost us $40. It's really unfair. The only advantage is the car was decent, but any company should have good cars.
Thrifty and Dollar share the same counter. I waited in line for over an hour, and when it was finally my turn, there were no cars available. I had to wait an additional half hour.
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Good
Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.
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