Returning the car and everything else was fine. The agent at the counter seemed very nice, but they added a lot of extras without being clear about it. My original order only included basic coverage and additional third-party insurance, nothing else. At the counter, the agent added options like no need to return with a full tank and roadside assistance. For example, with roadside assistance, they just said, 'You don't need to worry, if you have any issues, just call us,' without mentioning the extra cost of the insurance. I didn't notice at first and only discovered there was an extra $300 charge when I was about to pick up the car. I immediately went back and requested all the extras be canceled, insisting on just the prepaid items on my original order. Most front desk agents are like this, including at Hertz. Stay vigilant, or you’ll definitely get scammed.

They pushed insurance on me even though I already bought it all. They also charged me for a full tank of gas and a $30 road fee.

The rented car model was unavailable, and I thought I was getting a free upgrade. However, it turned out to be a mandatory paid upgrade, costing an additional $100 per day. I tried to decline other options but fell into the mandatory upgrade trap. I didn't understand it well and signed my name, accepting it, but I still feel deceived.

The counter tries to upsell GPS and fuel, but everything else was fine.

Car service was well above my expectations . Made my trip so much better and easier

Easy simple process