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Satisfied

Very fast service

I paid on way charge for the car from Barcelona - Valencia on QEEQ. But Centauro charged me extra for on way when I got to pick the car up. Case is on dispute with QEEQ and I will be seeking refund from my credit card company when I return to UK. As soon as we left Barcelona car engine management light came on, l continued with driving and it went. Hour later l lost power to the car, then stopped at hard shoulder and after turning car off for few minutes it worked. Anyway Centauro replaced the car next day but l lost a whole day. When we got to Valencia the office told me they need additional car so they will be keeping this car. Felt like being ripped off by driving car all the way to Valencia from Barcelona for free for them and they charged me well over €150, what a CON Company.

Smooth process but customer service not too good as l am disputing over €65 for extra charge.

Centauro in Barcelona is not able to handle properly all bookings in effective manner. Pick-up times are more than 2 hours although it is known at what time clients should arrive. At the Drop-Off it was not possible to close the contract as there was a mistake in the system (manager inserted in the system that more kilometers were used than agreed). The car was unfortunately robbed and glasswindow broken. Centauro have not provided any explanation about the price of the new window that seemed to be at least twice higher than market price. Insurance details were not explained at the pick-up.

Low prices without proper explanation attract clients for companies like Centauro.

I would never use Centauro again. the price I paid was 10x the price I booked when I got done getting charged for "insurance" that I was not allowed to decline (even though my credit card insures my rental). I was charged numerous other fees and then had to argue when i returned the car over whether the tank was 75% or 70% full.