Friendly and attentive

Easy pickup and drop-off, friendly staff, an enjoyable road trip in the southeastern USA.

Picked up the car at Orlando airport. When I arrived, Alamo's parking lot had almost no compact size cars left as I reserved, and the clerk kept pushing me to choose a higher category. I ended up with a Chevy Sonic LTZ, which is similar to the Chevrolet Aveo in my country, with a 1.4 T engine. Overall, I was quite satisfied with this small car; its performance was good, and it responded well when accelerating or changing lanes. In fact, its driving performance was better than the Cruze I rented later. However, the car is still a compact size, which feels a bit small in the U.S., unlike driving a larger car which gives more confidence. I recommend renting at least a standard or mid-size car.

The location is convenient, right inside Orlando Airport. However, I was sold a $44 insurance product because the domestic insurance would require claiming after returning to the home country and the Alamo staff mentioned a deductible amount. To avoid any hassle, I bought the additional insurance. I recommend clearly stating this information in prominent locations in the future. Additionally, the $24 deposit refund was processed slowly.

Like: Very efficient!
Dislike: Nothing.