Both pick-up and drop-off were very fast, and there was no issue with using a magnetic stripe card for the deposit instead of a chip card. We even extended our rental by a day without any formalities, and the fee was deducted directly from the deposit when we returned the car.

Satisfied with the rental, although it wasn't the Mustang convertible I requested. Not happy with the return process, as they wouldn't wait for even 5 minutes.

Very friendly and excellent service

The booking page indicated free cancellation, but when plans changed and I needed to cancel, I was informed there were conditions. Why not clearly state the cancellation policy when booking?

The service was excellent, and returning the car was very convenient. However, the wait time for processing the paperwork was a bit long. Upon arriving at the store, I spent $30 to upgrade to a Jeep SUV. Initially, they asked for $50, but seeing our hesitation, they immediately reduced it by $20.