Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!

A bit of a rip-off. The attendant told me that gas was expensive outside and suggested I return the car with an empty tank, and they would refill it for cheap. However, they charged me for a full tank at their 'cheap' price, so I ended up losing a lot. Make sure to return it with a full tank! Also, their recommendation was not good at all. Who would return a car with an empty tank without worrying about running out of gas on the way to the airport? It wasn't actually cheaper at all, don't listen to them. Additionally, they charged me $15 for airport parking, which was really frustrating.

There wasn't a long line when we arrived, but after being informed we already purchased additional coverage, they still tried to sell us insurance. Although it wasn't mandatory, it felt a bit pushy. However, they patiently helped us check the terms of our purchased insurance and her recommendations to see if there were any overlaps...

The first car we got was a Toyota that smelled like rotten fish, so we switched to a Dodge. When returning the car, the staff said there was a small chip on the windshield and blamed us for it. Honestly, the chip was very tiny, and we only drove in the city for three days, so it shouldn't have happened. We suspect it was there when we picked up the car, but the garage was quite dark, and we missed it. Interestingly, another Chinese customer before us was also blamed for the same reason! So, friends, be very careful when picking up your car! Don't trust the rental company blindly!

Clean and new car