New car

The car had scratches, which weren’t my responsibility. They kept blaming me for not buying their insurance and wouldn’t help me resolve the issue. I had to look up the insurance provided by the rental company.

Overall very satisfied. Just cross the road after exiting the airport to reach the car rental company. No waiting in line, just provide the reservation information, get a brief explanation, and take the keys.

Car model not as booked

Extremely poor experience. The staff on duty repeatedly recommended other vehicles. Later, when we realized how much more expensive they were and refused, he made excuses that our car was no longer available and made us wait while ignoring us. After a long wait, we lost our patience. One car had an additional charge of 1040 CAD and the other 840 CAD. I was about to file a complaint with your rental company! This company will not be used in our circle again. Extremely angry!

Excellent service, easy procedures, quick pickup and return.