订车たフランクフルト−スイスのインターネットをケンチューリヒ−ドイツのテュービンゲンシュツットガルト

The insurance details were not accurately described; it didn't cover everything as claimed. We ended up paying an additional 500 euros at the counter.

Very easy to find the rental location. Although there were many renters, the process went very smoothly.

Acceptable

Great experience. No extra upselling, and they provided a brand new car with only 12 kilometers on it.

When we requested a driver change, they said it was not possible and instead suggested adding a driver. They didn't inform us that adding a driver would incur a fee, nor did they have us sign any documents. Halfway through, we received a bank deduction SMS. Calling the store yielded no response, and even when we got to the store in Fussen, the staff couldn't reach the Frankfurt store via internal phone or email. Rent-A-Car tried to help us contact them throughout but to no avail. Finally, when we returned the car, we argued our case and they didn't charge us the fee. However, this made us anxious throughout the trip, affecting our travel experience.