The instructions were clear.

It's okay, but they do try to sell additional services.

The return process in Edmonton was very good, but the pickup service in Calgary was not. It was entirely in English, and even though they saw I was Chinese, they didn't slow down their speech. The person tried to sell me insurance, and when I didn't buy it, he became unhappy, just tossed the keys to me and told me to find the car myself. I wasn't familiar with some of the car's details and switches, but they didn't come over to help even after I asked several times. They also suggested I upgrade to an SUV.

They still tried to sell insurance, and we eventually bought it because we were unfamiliar with the area. No Chinese service was available.

Like: Received a great up grade for free