The return process in Edmonton was very good, but the pickup service in Calgary was not. It was entirely in English, and even though they saw I was Chinese, they didn't slow down their speech. The person tried to sell me insurance, and when I didn't buy it, he became unhappy, just tossed the keys to me and told me to find the car myself. I wasn't familiar with some of the car's details and switches, but they didn't come over to help even after I asked several times. They also suggested I upgrade to an SUV.
Everything was fine and efficient. Only problem is the amount of information you are bombarded with at the hire desk.
We made the mistake of paying for fuel in advance instead of filling up ourselves on return of the vehicle. We were told there was a large difference in fuel prices between Alberta and BC, but this was not so.
About QEEQ:10.0/10
The platform worked well and provided very competitive car hire rates.
The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz.
The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park.
The drop off process was very quick and seamless.
The car was very comfortable and perfect for our trip.
Staff were friendly and polite.
About QEEQ:10.0/10
The booking platform was effective.
Once booking made, however, I continued to see recommendations for my booked dates on the app.
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