Happy with the experience

Very good

The wait time was short, but we didn't get the selected car model. Three people in a business class vehicle were very inconvenient!

The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.

The return process in Edmonton was very good, but the pickup service in Calgary was not. It was entirely in English, and even though they saw I was Chinese, they didn't slow down their speech. The person tried to sell me insurance, and when I didn't buy it, he became unhappy, just tossed the keys to me and told me to find the car myself. I wasn't familiar with some of the car's details and switches, but they didn't come over to help even after I asked several times. They also suggested I upgrade to an SUV.

all good except the GPS system that I rented was without charge and had some difficulty driving in a strange city and GPS died on me out of the gate- was fine after I put a full chage on it

did everything as promised all good