カターニア—モー西娜—切法盧—帕勒莫

Convenient pick up and drop off location

Easy to use and best value for money platform

Very satisfied, but the return process was particularly slow

It was quite convenient; both pickup and drop-off were very quick. The parking lot and the place to complete car rental formalities were very close to the arrival hall.

The printed form clearly stated not to add extra insurance, as I already purchased third-party full insurance. However, they still held our full insurance and theft insurance. After negotiation, they claimed to have canceled the operation, but the money has not yet been returned to my credit card.

I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.

all fine