smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing

Gio

Italy

Reviewed: Tue, Aug 27, 2019

About Hertz: 6.7 /10

I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.

About QEEQ: 8.0 /10

all fine

Small SUV | Nissan X-Trail or similar

1 days rental

Relevant Reviews on Hertz CATANIA AP

Colby

Italy

1 days rental

Reviewed: Sun, Jul 14, 2019

About Hertz: 8.0 /10

Very satisfied, but the return process was particularly slow

Adam Bloomfield

Italy

1 days rental

Reviewed: Fri, Feb 26, 2016

About Hertz: 8.0 /10

The printed form clearly stated not to add extra insurance, as I already purchased third-party full insurance. However, they still held our full insurance and theft insurance. After negotiation, they claimed to have canceled the operation, but the money has not yet been returned to my credit card.