smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing
Gio
Italy
Reviewed: Tue, Aug 27, 2019
About Hertz:6.7/10
I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.
The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.
The printed form clearly stated not to add extra insurance, as I already purchased third-party full insurance. However, they still held our full insurance and theft insurance. After negotiation, they claimed to have canceled the operation, but the money has not yet been returned to my credit card.
“Too much damage was on the car.
The level of the blu was very low for a new car?”
About Hertz:7.7/10
Great car shame that the body of the car had so much damage
About QEEQ:10.0/10
All good
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing
Relevant Reviews on Hertz CATANIA AP
Wordsworth Alcott
-
-
-
-
View more >Lee Doyle
-
-
-
-
View more >Humphrey Marlowe
-
-
-
-
View more >Adam Bloomfield
-
-
-
-
View more >G.La Rocca
-
-
-
-
View more >