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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1407795329
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1407795329
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Reviewed: Wed, Feb 17, 2016
About Hertz: 2.0 /10
The whole process was extremely disappointing. We booked an Audi Q7, but upon arrival, they required two credit cards for the guarantee. Since we only had one credit card, they refused to provide the vehicle. In fact, we later checked the airport parking lot, which was not large and didn't have a Q7 at all. This was further confirmed the next day during our communication; the model simply doesn't exist, which made the whole scenario feel deliberate. The receptionist, named Claudia, had a very poor attitude and gave us a manual transmission vehicle while charging us for an automatic Audi Q7. After nearly two hours of negotiation, we finally received an automatic Japanese car at a reduced rate. By this time, it was already midnight, and my three-and-a-half-year-old child had been waiting in the cold for almost two hours. I want to know if this issue stems from miscommunication between QEEQ and Hertz, or if QEEQ sold us a non-existent model. I expect an explanation from QEEQ.

Relevant Reviews on Hertz CATANIA AP

Spencer Toland

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Reviewed: Mon, Jul 8, 2019
About Hertz: 6.0 /10
The car pickup process was extremely slow, primarily due to heavy sales pitches from the staff.

Hedy Michelson

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Reviewed: Fri, Jun 5, 2020
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Lee Doyle

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Reviewed: Sun, Apr 21, 2019
About Hertz: 10.0 /10
It was okay.

Adam Bloomfield

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Reviewed: Fri, Feb 26, 2016
About Hertz: 8.0 /10
The printed form clearly stated not to add extra insurance, as I already purchased third-party full insurance. However, they still held our full insurance and theft insurance. After negotiation, they claimed to have canceled the operation, but the money has not yet been returned to my credit card.

Gio

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Small SUV | Nissan X-Trail or similar
Reviewed: Tue, Aug 27, 2019
“smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing”
About Hertz: 6.7 /10
I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.
About QEEQ: 8.0 /10
all fine

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