Catania-Syracuse-Taormina-Palermo

Isaac Wallis

Italy

Reviewed: Fri, Jan 24, 2020

About Hertz: 2.0 /10

Very poor experience. Firstly, I booked an Alfa but was forced to choose between a nine-seater manual and automatic. Because the car was too big, I opted for the automatic and had to pay an extra 20 euros. Secondly, I purchased full insurance, but the customer service told me to report to the police for a claim. The police did not accept it and did not provide any incident number. As a result, for a small scratch, the rental company charged me 200 euros.

1 days rental

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Colby

Italy

1 days rental

Reviewed: Sun, Jul 14, 2019

“A Trip Around Sicily, Ferry to the Italian Peninsula”

About Hertz: 8.0 /10

Very satisfied, but the return process was particularly slow

Hedy Michelson

Italy

1 days rental

Reviewed: Fri, Jun 5, 2020

About Hertz: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Quintion Noel

Italy

1 days rental

Reviewed: Wed, Oct 4, 2017

“Sicily: Car Pickup at CTA - Agrigento - Syracuse - Taormina - Mount Etna - Car Return at CTA”

About Hertz: 8.0 /10

It was quite convenient; both pickup and drop-off were very quick. The parking lot and the place to complete car rental formalities were very close to the arrival hall.

Humphrey Marlowe

Italy

1 days rental

Reviewed: Thu, Feb 7, 2019

About Hertz: 6.0 /10

The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.

Adam Bloomfield

Italy

1 days rental

Reviewed: Fri, Feb 26, 2016

About Hertz: 8.0 /10

The printed form clearly stated not to add extra insurance, as I already purchased third-party full insurance. However, they still held our full insurance and theft insurance. After negotiation, they claimed to have canceled the operation, but the money has not yet been returned to my credit card.

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Catania-Syracuse-Taormina-Palermo

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