The worst experience on a car rental I have ever had. Will never use this agency again!!!!!!
T.Hollingsworth
United States
Reviewed: Sun, Mar 10, 2019
About Horspower Car Rental:4.0/10
Had to call twice from the airport to have someone pick us up. Driven to some seedy dirty terrible hotel to do paperwork and pick up car. Could not understand the rental person. Had emergency in Florida and the agency would not accommodate my needs. Brought the car back after two extended days by 8:00 when agency opened and was charged for a 3rd day.
Yes, I waited over an hour to rent the car. They charged me too many fees! Putting a hold on my credit card for $1000 was a bit much! No consideration for my time. In the end, the car did not start, I had to uber to the airport. My very bad experience!
Very bossy atmosphere. Limited English. Car had dents and marks all over it. Personal insurance coverage policy is awful. Customer appreciation is not in their vocabulary. Required a signature on the contract without providing the details of what the “additional charges” may be. Would NEVER subject myself to this car rental company again. In addition, there is no outside signage that even leads one to believe that this is a legitimate business. It actually says “CrossFit” on the outside. Awful. Just awful. Airport shuttle is the only positive thing I can say about this experience as I am still waiting for my deposit to be released when the car was turned in on Friday, July 12. They tell me they won’t release it until July 17!!!
They made me purchase there insurance after I had already declined coverage. I could have spent same amount for A much better vehicle and they tolls there is no way to turn off and I paid every toll and still got charged I have receipts. They should have explained that there is no way but this just a gimmick just like there insurance to make more money.
The mini van that I rented had no ac in the rear of van not even vents there for in order to get ac to kids In back you had to high power the front and freeze
It is basically a scam. they wanted $2000 and multiple other fees totaling $350....Ended up leaving the place and renting a car somewhere else
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The worst experience on a car rental I have ever had. Will never use this agency again!!!!!!
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