Will use again in a few months

They tried to force me into purchasing their insurance. I showed them my insurance and they said they did not accept it. I had to show them their own policy online in order for them to allow my insurance as coverage. Same for Sunpass- they forced it at $7.95 per day even though I had my own and their policy said it was available but nowhere said absolutely must purchase it. Also, at drop off, I had to call because no one was there. I had to wait 20 minutes after I called them for someone to show up.

Very bossy atmosphere. Limited English. Car had dents and marks all over it. Personal insurance coverage policy is awful. Customer appreciation is not in their vocabulary. Required a signature on the contract without providing the details of what the “additional charges” may be. Would NEVER subject myself to this car rental company again. In addition, there is no outside signage that even leads one to believe that this is a legitimate business. It actually says “CrossFit” on the outside. Awful. Just awful. Airport shuttle is the only positive thing I can say about this experience as I am still waiting for my deposit to be released when the car was turned in on Friday, July 12. They tell me they won’t release it until July 17!!!

The staff seemed overwhelmed and overworked. Very polite but did not provide adequate wait time updates. Staff didn't seem very confident through out the process. A bit of a language barrier that also made interacting with the staff difficult.

Easy to use booking platform. May want to vet their renters first

The car was fine. As for Horspower, we waited at least 45 minutes. We had to call to get some to pick us up. When you put down a time to pick up your car they mean that time. There is no shuttle, the car you are renting is what they pick you up in. They rent out of a hotel which was very uncomfortable and a little inconvenient. E ven though you have a Sunpass for the tolls they have their own so yours is no good so you end up paying more money. There are a lot of penalty fees if you bring the car back early or return it late so dead the paperwork carefully.