フィリップ

Great service.

Big company with excellent service

The Hertz at Avalon Airport is very easy to find, it's the first one you see when you exit. However, the service is not impressive. Usually, there is no one around, and it took a lot of effort to find someone. When I finally did, he told me that it wasn't his working hours and he was just there to pick up his stuff. Besides the scheduled pick-up time, there's no one there, even for returns. You just leave the keys on the counter. Whether there is someone or not isn't the issue; the problem is that the car handover requires someone to inspect it. Otherwise, any future scratches or damages are hard to clarify. A week has passed, and I still haven't received my deposit or receipt.

There were some minor issues with the pickup, but the staff was very helpful.

The Kuga with over 30,000 kilometers had a damage that I discovered myself. I promptly informed the staff, otherwise it might have led to issues.