They directly charged a deposit of 4000 lira without informing us in advance. There was no clear indication that it was a charge rather than a pre-authorization, and we weren't given the option to choose the exchange rate. We only realized this later, resulting in us losing approximately 400 lira in fees.
The rental company's address was fake. Upon arriving at the airport in the morning, we called and were told to wait at the airport. After a long wait and multiple follow-up calls, they stopped answering altogether. We had no choice but to take a taxi to the address listed on the rental contract. The address turned out to be fake, with no such street number. Finally, after the taxi driver made a call, we managed to pick up the car from a car wash. The taxi fare cost us 300 lira. This company is completely unprofessional.
Horrible experience worst car rental agency in the world they don't have vw office at the airport they get me the car delivered to my hotel at 11:23pm and i was forced to take taxi to the hotel and pay for it now lets talk about the horrible car one of the dirtiest in the world they get me the car with empty tank dirty so much it look disgusting last thing they was trying to change road toll 470 turkish lira when i refused to pay without giving me proof for this amount then they mailed me the toll report tge second day to find out it was o my 160 turkish lira.
very bad company has made compulsory insurance sunprice
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