カード加里バンプ−碧玉のカルガリーない

There was no Chinese service at both the pickup and drop-off locations. I booked the car for 3:30 PM, but I had to wait at the airport for over four hours until almost 8 PM to get the car. I bought the insurance recommended by the staff, who said that I didn't need to return the car with a full tank. This already made me unhappy. Additionally, they gave me a brand-new car with a very strong new car smell. Especially after being parked and exposed to the sun for a while, the smell inside the car was so strong that I felt nauseous. During our self-driving trip, I didn't dare to close the windows. This rental experience made my family very unhappy during the trip.

Good service attitude

Waited over an hour to pick up the vehicle

Hertz's service is really frustrating. Both the pick-up and drop-off processes were extremely slow, extremely slow, extremely slow!

Damages were not pointed out or checked together proactively. The extra driver fee included not just a per-person charge but also an additional airport fee, which I cannot understand. Moreover, no explanation was provided at the counter while handling the paperwork. Additionally, the Mazda CX-9 is considered a mid-size to large SUV, but the GMC we received doesn't seem to be of the same type or size.