The service was fine, with a few minutes of wait time. However, the clerk informed me that there were no Audi A3s available, and they upgraded me to a GM SUV. Although this might seem like an upgrade, I was not happy. I mainly drove in the Dolomites, where narrow, winding roads make a smaller car preferable. The bigger car just made driving more cumbersome.

I was also dissatisfied with them not marking existing damages on the car, although the rest of the service was acceptable.

The service attitude was okay, and the queue time was just a few minutes. However, the staff informed me that there was no Audi A3 available and replaced it with a GM SUV. Although it seemed like an upgrade on the surface, I wasn't happy. I mainly rented the car for driving in the Dolomites, where smaller cars are better suited for narrow and winding roads. A larger car only made my driving more difficult.

Additionally, I was dissatisfied that they replaced my rental with a larger car and refused to note the existing damages on the car rental contract form. Otherwise, everything was fine.