The staff at Alamo were much less friendly compared to Hertz and Avis. My husband forgot to bring his own credit card, so we couldn't rent the X5 at all! They said it's a requirement in Victoria that the driver must have their own credit card, and my card wouldn't work either! And yet, when we went to Avis and Hertz, they said there's no issue as long as the credit card holder authorizes the driver and signs an authorization form! I had prepaid all the fees! When I called the rental company, they wouldn't refund my money or let me switch to another car rental company just after six minutes! We lost more than 4,000 RMB! Beware, everyone! Never prepay! Never use Alamo!!!

Difficult to locate the office "Redspot" No signage.

I specifically chose a in-terminal location, we had to go from terminal 2 to terminal 1 and when we got there there wasn't anyone at the counter. We had to take all of our luggage and haul it to the Royal hotel where there was another counter and finally could get my car. Service at the counter was good and we ended up upgrading to a larger SUV. The returning area was poorly signaled and I actually had to go on foot to the return area to fetch someone to get my final return procedure

Fantastic service at Melbourne airport - brand new car and staff could have been more helpful

Like: New car, excellent service, friendly staff, clean car
Dislike: Nil