It's hard to describe my impression of the rental company. The Australian female employee at pick-up was quite clueless; I forgot her name. Later, a Chinese guy named Steven helped us a lot and was very reliable. I want to give Steven a 5-star rating, but the woman was really frustrating.

Unsatisfied

Up until now, there's been no resolution to the issue. They previously said something about international customers and that a result would come out in 1-2 days, but it's been half a month with no result.

OK

It's quite convenient as it's located right in the airport arrival hall. However, the queue was quite long, so I had to wait for a while.