It's hard to describe my impression of the rental company. The Australian female employee at pick-up was quite clueless; I forgot her name. Later, a Chinese guy named Steven helped us a lot and was very reliable. I want to give Steven a 5-star rating, but the woman was really frustrating.

Up until now, there's been no resolution to the issue. They previously said something about international customers and that a result would come out in 1-2 days, but it's been half a month with no result.

OK

Very difficult to communicate

The charged too much money from my card. According to their statement, it should be only additional 20 AUD for fuel (although tank was almost full), but they charged 40 AUD.