Our English is limited, but the car rental staff were friendly and explained everything patiently. There were five staff members handling orders, so the process was quick and the wait time was short.
Picked up the car at Melbourne airport. Waited in line for about half an hour. The process was quite simple, but there was no guidance when picking up the car, which was a bit confusing. Had to go back and forth between the parking lot and the store entrance twice.
The company’s service was fine overall. The only issue was during the return process; our fuel tank was slightly below full. I asked the staff three times if it was okay, and they said it was no problem. However, they still charged us a significantly high fuel fee on our pre-authorized credit card, which was frustrating.
We had a first but great experience with you guys. Thank you.
About QEEQ:10.0/10
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