Pain in the ass getting the car at LAX from thrifty
J.Hall
United States
Reviewed: Thu, May 28, 2020
About Thrifty:8.0/10
Thrifty’s LAC office is closed due to covid. They didn’t say so on the reservation. Thrifty had a sign that said they were closed, but didn’t tell me I needed to go to Hertz to pick up the car. Better communication would be helpful!
About QEEQ:7.0/10
Stop making me sign in every time I use the app! Remember me!!!!
They might try to upsell additional chargeable items. The instructions during pickup were unclear, there were not many staff members, and the service attitude was not very friendly.
The officer was totally confusing. We received multiple tickets. When you add them all up it was $1000+ but she kept insisting us we will be charged around $150 in the end. Later on she said $250 - it was a complete mess. We noticed scratches and damages in the car and when we asked for another car she said "just take a photo of the damages and you should be fine" what does that even mean? Terrible service.
No car was available upon arrival. This was after spending 1 hour in a line upon entering the building before the transaction was even processed.
Then a further 1 hour before a car was made available. Next to zero of communications from any staff on duty. Never again!!!
I prepaid for the tank of gas & was told that it would be prorated.
I returned the car with more than half tank but was billed for the full tank...
About QEEQ:10.0/10
Great & smooth experience
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Pain in the ass getting the car at LAX from thrifty
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