The officer was totally confusing. We received multiple tickets. When you add them all up it was $1000+ but she kept insisting us we will be charged around $150 in the end. Later on she said $250 - it was a complete mess. We noticed scratches and damages in the car and when we asked for another car she said "just take a photo of the damages and you should be fine" what does that even mean? Terrible service.
Reply by Qeeq: We are very sorry about your unhappy experience. If you have any doubts about your billing, please contact qeeq. We hope we can give you a better service next time.
Trying to change the booking time took some resolving but we got there. The car had lots of scratches all around, which is fine but please indicate them rather than asking me to do it! The car was fantastic highly recommended exceeded my expectations
No car was available upon arrival. This was after spending 1 hour in a line upon entering the building before the transaction was even processed.
Then a further 1 hour before a car was made available. Next to zero of communications from any staff on duty. Never again!!!
“Pain in the ass getting the car at LAX from thrifty”
About Thrifty:8.0/10
Thrifty’s LAC office is closed due to covid. They didn’t say so on the reservation. Thrifty had a sign that said they were closed, but didn’t tell me I needed to go to Hertz to pick up the car. Better communication would be helpful!
About QEEQ:7.0/10
Stop making me sign in every time I use the app! Remember me!!!!
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Customer Service
Confusion and Waste of Time
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