Awesome trip and a great car

Car was great. Pricing was good. I puke highly recommend NU.

Garfield was a great face for NU car. He was helpful and informative on local restaurants when asked.

Waited over 30 minutes to be waited on at counter UNACCEPTABLE!. It takes at least 10 minutes to drive to the offsite car rental pickup, so the 1.5 miles from airport in the description is deceptive.I have never rented a car before where they expected me to wash and vacuum the car prior to returning it before - that can be difficult when the car is full of luggage and people, and I don't know the area so finding a carwash is an added hassle. I won't be renting from this company again. The wait for a shuttle to the airport was ridiculous - We had to wait more than 20 minutes, and people behind us in line were not able to even get on the shuttle bus. They should have had 2 busses running. One other customer called Uber because he was afraid of missing his flight.

Booking was OK, but its a hassle to be talking to a booking agent who is not physically in the local office and can't answer specific questions about the site.

Counter staff was fine. The car was dirty inside and for the low mileage seemed to be in rough shape. Sometimes shifting the gear was difficult and when I went to add my Sunpass Transponder it said there were unpaid tolls on the vehicle from July 2019.

Easyrentcars was simple to use and I have used it a couple of times now for Orlando car rentals.

The car exterior and interior is dirty. The pick up took 90 minutes. The pick up staff are inefficient.