Awesome trip and a great car

It was pouring rain, and we were expected to inspect the vehicle using an iPad in an uncovered lot. Additionally, they didn't have enough iPads for all customers so we had to wait. When I finally got an iPad, the vehicle keys they gave me didn't work with any van on the lot - they were a spare set of keys to a van already rented to someone else. NU found me another van but didn't update the rental policy with the new van information until I pointed it out to them. Pick up was a real mess and there were other customers who rented children's car seats but they were broken and not functional.

QUIEREN VENDER LOS SEGUROS A COMO DE LUGAR Y QUIEREN QUE CAMBIES OTRO TIPO DE CARRO CON EL FIN DE COBRAR MAS

NECESITAMOS MAS INFORMACION DE LOS SEGUROS QUE USTEDES OFRECEN Y NOSOTROS CONTRATAMOS

Car was great. Pricing was good. I puke highly recommend NU.

Original car had broken seatbelt. Received a quick replacement

I had a really bad experience with them. First of all, they did not accept my personal insurance because I’m from Canada. It’s the very first time this ever happened to me. Also, a few days after the drop off, my credit card got charged an extra $93. I have absolutely no idea why, I’ve been trying to contact them, I left at least a dozen voicemails...nothing. I will definitely contact my credit card company to dispute this charge. I do not recommend this company at all.