The rental company charged extra for returning the car to a different location and handled subsequent accidents inefficiently. The cars were old and seemed to have altered mileage. The car's power was noticeably weak.

The front desk was very nice. Our primary driver's credit card didn't work, so they switched to the secondary driver's card without any extra charge.

The car return experience was terrible: We weren't informed about the return parking lot address, only the front desk address. No signage or Chinese instructions for the return process. For those of us who are not very good at English, it was confusing. The staff told us to turn left at the first intersection, but it was actually the left turn at the entrance of the garage ahead. This caused a long search for the parking lot address, and we drove around the area many times due to unfamiliarity with the roads.

You can pick up and drop off the car at any local branch, which is very convenient.

Car condition exceeded expectations. Clean and fuel efficient.