The typical style in Australia: everyone is extremely friendly and detailed, which unfortunately leads to very low efficiency. When I picked up the car, there were two customers ahead of me. I thought it would be quick, but it ended up taking almost an hour because they were basically chatting, completely ignoring the people waiting behind them.

Terrible company. They accused me of smoking in the car even though I didn't and claimed there was a smoke smell. When I lost something, they told me they searched twice but couldn't find it, yet we found it right under the seat. They treat Chinese customers very differently compared to foreigners. When I went to pick up the car, a foreigner was returning theirs and the process was simply asking if there were any issues, to which the foreigner said no and handed over the keys. When it was my turn to return the car, they inspected it inside and out and again accused me of smoking in the car. I've been driving in Australia for three years and have never smoked in my car. I will never rent from this terrible company again.

Pretty good.

the car in good condition, the process very simple, the staffs are excellent

the apps very helpful, i found what i want

Like: Got a brand new car which is unbelievable driving experienced!
Dislike: Nothing to complain