All good experience but car itself could have been better.
Sheila.
Greece
Reviewed: Mon, Oct 12, 2020
About GREEN MOTION:9.0/10
Car was not as I would have liked. Last years was excellent. Radio and window washers didn’t work. Car bodywork was not good but mechanically it was sound. When I picked it up it was the last car they had. When I dropped it off there were many very good cars. Maybe I was unlucky. Staff were fine.
About QEEQ:10.0/10
All good. Price Protector worked well and saved me money.
I think I was given a car which was not of the advertised class. As we were with 2 kids tired after the long flight we just took what was given. The car itself was alright though.
About QEEQ:10.0/10
QEEQ was really good, tracked price drop and rebooked automatically. Definitely will use again.
The pickup address provided by Zuzuche was incorrect, which led me to the wrong location. After contacting them, the rental company sent someone to pick me up and take me to get the car. The rental location was very far from the Heraklion port. I originally planned to walk to the port after returning the car. Due to the new return point being very far from the port, walking there was not possible, so I had to pay an additional 10 euros to the rental company for someone to pick up the car from the port. Additionally, the car wasn't provided with a full tank of gas, which was inconvenient as I had to be very cautious not to overfill the tank each time I refueled.
We received a new Opel which was great. The representative told us to take pictures of any damage rather than come out and inspect it with us. There were no issues at drop off with the damage we saw at pickup. They charge an extra fee for offhour drop off at the airport despite that there were
multiple representatives who were already at the counter when we arrived to drop off the car. We also had to wait for them to go to the parking lot and inspect the car.
Very disappointed, customer service was appalling, various issues and do not want to waste any more time on this. Will never hire a vehicle from them again.
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Customer Service
All good experience but car itself could have been better.
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