Overall satisfied, but they may not clearly explain the extra insurance you buy. Also, they did not mention that no refund will be given for unused fuel if you purchase the fuel waiver. Friends who rent from them again, if you already bought insurance on QEEQ, clearly inform the rental company not to buy any insurance and decide on the fuel waiver service based on your needs.

Pick-up was smooth

Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made

Would be better if I could amend the booking to another car at anytime, sometimes see different car at lower price. Only was to go for this better offer is to rebook completely and cancel the original, on other car rental sites you can just amend and chose the new offer and the difference in price is automatically given

A management disaster!! I arrived at the car hire centre at 7.30pm to find that the Budget line was the longest and we had to wait over two hours to get my documents checked and paperwork signed. The excuse was that the airport has some plumbing problems and terminal A was closed so everyone was sent to terminal B car hire, however this did explain why other rental firms had short lines. The situation was very badly managed: • Budget should have advised the people in the line that it would take over two hours to process, other members of family could then sit down or get coffee etc. • There was no need for the entire families to be in the same line as the main drivers, this just made matters worse. • If Budget are going to blame the airport, then they should have told the people in the line. • Maybe hand out bottles of bottles of water to people, the least they could have done. • Show some regret to customers when they finally got to the counter, no reasons were given unless they were asked. Once I got my paperwork, I was told go another counter where they tried to get me the car I selected, it was just chaos, staff on the radio and phones begging and demanding cars in front of waiting customers. My family and I finally left the airport at 11pm. I understand in business that things somethings go wrong and companies are often judged on how they deal with problems but Budget really let themselves down on this one, there was no attempt to explain or improve the situation. Added to this the car was not cleaned properly and dirty inside. Never again!

Good booking process, good value compared to other sites.

I had reserved a convertible mustang but they did not have any convertibles. Then waited 30 mins to get alternative car.