At first, the staff admitted that I had prepaid all the fees and said they wouldn't charge me again. But I immediately received a notification that my credit card was being pre-authorized for $1000. When I asked them, they told me to call the headquarters. The headquarters staff on the phone said the car rental company hadn't received payment from the rental platform. I called the rental platform, and they told me they settle accounts monthly with the rental company, and assured me there wouldn't be double billing. But in the end, I was double charged! Although the rental platform eventually refunded my money, I lost time and suffered from the exchange rate disparity!

Couldn't reach customer service in the US; the line always says: 'Currently serving other customers, please wait patiently!' This was quite disappointing. Additionally, the car was old and had obvious lack of power!

LAX office a bit far from airport but bus shuttle is provided.

They send us a 2 dollar toll fine, with 30 dollar administrative costs. Thrifty just booked the added toll from the creditcrad. So the 30 dollars that National added was a real buster.

Like: Brand new 2018 model for the vehicle I reserved.
Dislike: Faulty printer made the printing of invoices and receipts time-consuming.