Not sure I’d use hertz again

Fairbanks Airport is very small, the rental car company is located right in the terminal.

The service staff at the store was really infuriating. There was a bit of forced selling, asking me to upgrade my insurance. I initially said no, but he directly added it to the bill. Fortunately, I noticed it and saw there was a $200 deposit and $52 insurance charge. I told him I didn't want either of them, and although he reluctantly removed them and gave me a new bill, the bill indicated a $200 charge. But after I signed, I found my credit card was still charged $252. I am so mad. I've had a good impression of Zuzuche, and this is the fifth time renting through them and the fourth with Hertz. This is the first time I've had such an issue. Can someone help me file a complaint? I want my money back, and the receipt is in the pictures attached.

Excelente experiencia, 100% recomendada. El mejor precio, excelente atención en mostrador, auto mucho mejor que el que esperaba, sin costos adicionales

La plataforma brinda las mejores opciones, con las mejores empresas de alquiler de autos, los mejores precios. Fácil de utilizar y sin "cobros sorpresa". La seguiré utilizando y recomendando

Dislike: One of front tires was out of balance.

Like: I was prepared for the upsale and it never came. This was the best experience that I have ever had and it was actually less expensive than I thought it was going to be!
Dislike: The address was confusing, it looked like it was outside of the airport.