The staff at the Avis pickup location had a cold attitude. They gave us a Ford Escape 4WD with 60,000 miles on it. There were quite a few small scratches on the front and back of the car. However, the car was still good to use and we drove nearly 1000 miles from SF to LA to LV over six days.
We chose AVIS because the rental point is right inside the airport, and it is not a big company. Big companies often tend to neglect customer service. A friend arrived a day earlier, so we added one more day to our rental. The whole process was very quick without any aggressive insurance sales. We were given a NISSAN, which was in the same category we booked but had more space and better fuel efficiency. The car had quite a few old scratches, and my friend, who didn't have car rental experience, didn't take photos or videos when picking up the car, which made me quite worried. But it turned out I was overthinking. When returning the car, the staff only checked the fuel level and didn't try to blame us for the old scratches. Another strong recommendation is that the price we got from QEEQ was cheaper than other English rental websites or the company’s own site!
This location is relatively small, possibly because it's in a suburban, less busy area. There was only one middle-aged woman on duty. I handed her the order, she politely asked where I was staying and for how many days. Without pushing any additional fees, she gave me the car keys and instructed me to pick up the car from the lot myself. I had booked a Ford Fiesta but was upgraded for free to a small Kia SUV.
The car back window was hard to see out of because it needed to be cleaned. Otherwise GREAT
About QEEQ:10.0/10
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Customer Service
Awful. Will not use again.
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