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I thought it was a small rental company, but the car return process was very smooth.

The staff was not professional and unfamiliar with their tasks. What kind of logic is it to let the customer decide how to resolve issues? Is this how they are trained? They asked if I wanted an upgrade when I couldn't find the pickup location in a foreign country and couldn't reach them by phone. Customer service said communication could only be done through email. If I were the boss, I would have fired such an employee!

The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.

Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.

Advisors very rude. Conned into buying premium insurance attitude take or leave - leave your stranded. Waited 1 hour 20 mins to be attended too. Rushed through paperwork. Did not explain small print and clauses. Returned car 2 hours early forced to pay 50 euros or miss my flight home. Never ever again will I deal with this company. They won’t respond to complaints okcarrental block you. Horrendous experience.

Love the fact you both walk round the car at the end of the rental, knowing when you leave there's no potential for any unexpected charges

Great prices as usual