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Very satisfied. The store clerk was enthusiastic and patient. The store is just across the road from Seville train station, a 2-minute walk. The car was parked in the parking lot downstairs, very easy to find. The car had only 30,000 kilometers, so it was quite new. The clerk proactively asked if we preferred a petrol or diesel car, very nice. The deposit of 2000 Euros was fully refunded to the credit card within half a day after return. Overall, a perfect experience.

The customer service staff were all very enthusiastic and patiently answered all the questions.

Very inefficient, waited for more than an hour

The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.

Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.

We didn’t get the 7-seater we booked - instead they gave us a 5-seater. Customer service was very, very slow. It took us an hour to pick up the car even though there was only one other customer picking up. Shuttle bus was not signposted at airport and we were not informed by email.