Nice company but they are too lazy at the check in
Italy
Reviewed: Mon, Sep 20, 2021
About Leasys:8.0/10
I had to wait almost one hour to get the car. There were two people serving the customers. At one point there was only one person at the counter. When I arrived I was second in line to be served and it took forever. Not a pleasant experience after a long trip! i must say that the return process was a breeze! fast and efficient!
I was forced to purchase insurance at the counter, paying over 1000 Euros extra. When I wanted to review the terms carefully, the staff told me not to bother and just sign directly.
I gave one star because the car matched the model I booked. However, the local rental company has many hidden fees, and the staff's attitude is very dismissive. When returning the car, they claimed that a handle cover was missing. I showed them the video and photos from when I picked up the car, which already showed the cover missing. They said 'no problem' at the time, but then noted it as damage on the return checklist. The staff was very dismissive and deceptive.
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Nice company but they are too lazy at the check in
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