Easy

I arrived in San Francisco already feeling exhausted. When renting the car from Thrifty, the staff told me that I must buy third-party liability insurance as required by California law. I ended up spending half an hour on the phone with the domestic rental car service. Some representatives said it wasn't necessary, while others said to pay it first and discuss later. The inconsistency in information was very poor, wasting much of my time. Ultimately, due to my firm stance, they temporarily did not charge me for the third-party liability insurance.

I was supposed to get a Mazda 3 or similar but was given a Buick Encore which used much more gasoline and by the time we returned it there was a "Check Engine" light on. Other than that Thrifty was O.K.

I thought QEEQ.COM was easy to use and saved me money.

I arrived slightly earlier (3hrs) than my reserved time but rhis was no issue other than a short wait. Thrifty had the least counter staff of all the companies there so there was a queue behind me.

Didn't check for any price drop. Web site was easy to use

Total cost was $94US but I saw a A$400+ charge on my credit card. No damage to car before or after and returned with a full tank. Looking for a credit in days to come, never advised that a holding amount would be taken.

The staff at the counter used hard sell methods to try and force / convince me to buy additional liability insurance. The staff lied directly to my face claiming I would have ZERO liability insurance if I don't get Liability Insurance Supplemental (LSI). As the name already implies LSI is additional (supplemental) insurance. This is optional because the rental company is already required by state law to ensure at least minimum required liability insurance. This would have added additional 40% to my total rental cost !! I had to vigorously refuse several times until the counter staff reluctantly -- and still insisting I would be at extreme risk without any liability insurance -- gave in and finally let me leave. Apart from this rude and quite threatening behavior, the vehicle was also in rather poor condition: - very high mileage (over 33,000 miles) and dirty interior - vehicle tire maintenance warning active from start of rental, so clearly the required checks and repairs were not performed during vehicle return processing - I literally had to demand that staff at vehicle handover join me in inspecting the vehicle to record any existing damage. I will NEVER AGAIN rent from this company.