QEEQ did not include third-party insurance, so I had to pay an additional fee for it at the counter.

The rental company added about $140 in taxes at the counter. On the day of rental, there were many customers, and the company tried to substitute a small SUV for the mid-size SUV I had booked.

Great service at the store

Picked up the car at San Francisco Airport. The older foreign gentleman at the far-right counter aggressively pushed additional insurance fees. When I insisted on using my QEEQ order, he became visibly unhappy, which made me unhappy as well.

Sold an excessive insurance package at the counter without explaining details which I figured out at the drop off. In addition, changed the car model at the pick up lot. I was too tired after a long flight and didn’t want to waste my time complaining about. I will not use this company any more.