Cary from thrifty needs a big Christmas bonus...

The receptionist of Indian origin had the attitude of a state-owned store clerk from the 80s, constantly pressuring me to buy insurance. After I informed him that I had already purchased full coverage, he reluctantly let me sign the contract. Only after signing did he tell me that the reserved Prado had been replaced with a Ford Everest! The performance is nowhere near comparable to the Prado!

Terrible, you'd understand if you use it.

I rented from Thrifty and waited in line for a bit. I'm not very good at English, but the staff wrote down key information for me, including the total insurance amount (required for those under 25), deposit fees, return time, etc. They didn't try to upsell additional services.

Just hand over the printed pickup form to the staff, it's very convenient. The car rental company's parking lot is clearly marked and easy to find. For returning the car, just drive it to the designated parking lot and you can leave. I booked an economy car but got a Ford Focus instead. It's bigger but not fuel-efficient.

The car and experience from customer service was amazing!

Easy to use and will be my only go to for hire!