Absolute terrible - nobody showed up with the rented car at Izmir airport.

Everything was perfect, especially when I lost my sunglasses in the car and they sent them back to me. I give them 100 thumbs up.

The company did not confirm my order, causing eight of us to wait at the airport for over eight hours. We left the airport at 6 AM and only got the car around 2 PM. It directly disrupted our itinerary; we missed our hotel reservation and lost 150 euros.

I was not satisfied with my car rental experience in Turkey. Firstly, the information provided by the car rental website was incorrect. ESSENCE rental company did not have a counter at the airport and did not provide shuttle service. It is essentially a lesser-known company. After picking up our luggage, we spent over an hour and made numerous international calls before finally finding the rental staff in a café outside. Then, we had to wait another half hour to complete the formalities. They gave us an old car with worn-out tires. After my strong insistence, they replaced it with another old car with slightly better tires, but it had over 80,000 kilometers on it and was heavily damaged. The clutch and gear shift were severely worn out, it had an empty fuel tank, and the side door was broken. During the trip, the remote key ran out of battery, and we couldn't open the door. We couldn't contact anyone by phone and had to solve it by ourselves. This was an extremely unpleasant car rental experience, utterly speechless.

There was no office at all. On the pickup day, I searched half a day at the airport and found no one. Eventually, I found someone who quickly handed over the car at the underground parking lot. Returning the car was equally troublesome, as I had to wait in the parking lot for someone to come as agreed. Completely unacceptable.

Fueron muy correctos. En el mostrador intentaron ofrecerme nuevos seguros a los ya contratados, pero eran los mismos, les mostré la copia de todo y ya no hubo problemas. Nos trajeron y llevaron al aeropuerto rápido. Muchas gracias

Deberían enviar a las empresas de alquiler los seguros que ya están contratados y no tener que mirar con lupa lo que está contratado y lo que te ofrecen para obtener más ingresos.