Nothing special

I booked and paid online in full via the Zuzuche website, but when picking up the car, AVIS staff tried to add extra charges which I declined. They were rude and secretly added a service fee. I've been coordinating with Zuzuche customer service for almost two weeks, and it’s still not resolved.

The Asian staff member persistently tried to sell insurance very calmly. Waited 20 minutes to get the car, could be more efficient. The car was relatively new, but after 2 days the radiator temperature suddenly rose, and the replacement car was a smaller one.

Mainly language barriers

1) First car assigned was not clean and had feces in the back seat. I had to go in and have another car assigned. 2) When I dropped off car, it was clean, had a full tank of gas, and was on time. I was told I would get a receipt sent to me. Not only did I not get a receipt sent, but I was charged an additional US$80.01 without any explanation. I have now had to put the charge into dispute with my credit card company.

Avis should award reward points for booking the rental Thru third party