The rental company didn't have cars available, the prices were ridiculously high, and communication was inefficient.

Waited for 3 hours, very upset

The rental point is directly opposite the exit of Hobart Airport, making Budge very convenient. The process was smooth and quick; they just asked if we needed insurance. Returning the car was hassle-free with no inspection needed at Launceston Airport. Simply hand over the keys at the counter, confirm the fuel level, and report any incidents.

Arrived at the rental location earlier than the reserved time. The staff allowed us to pick up the car earlier, but the return time had to be adjusted accordingly. They asked if we needed insurance, and did not push further after we declined. Noticed a noticeable scratch on the car's rear upon pickup, which was then marked on the pick-up form by the staff.

The service counter was right at the airport and was easy to find. It’s was no fuss organising to get the keys, and prepayment of a full tank of petrol for the car return was a great idea as it was much cheaper than getting it anywhere else.

It was quick and easy to book, and there were good discount vouchers as well. The service was fairly responsive especially when I had accidentally booked twice and had to cancel it.