Seat rental in Spain

The rental company didn't accept the translated notarized document and tried to trick me into paying more, but I ended up getting the same model as I booked.

Long queue time, the staff at the upstairs counter were indifferent.

The queue was a bit long, but the staff were friendly.

After we had paid and thoroughly inspected the car, ready to depart, the staff rudely blocked our car, claiming that some guests upstairs needed this vehicle and we couldn't take it. I explained that we were short on time and needed to get to the Alhambra Palace without any delay. They wanted to switch it for a regular sedan which couldn't accommodate our luggage. Moreover, their reasoning was unacceptable; the type of car other guests use and the cars provided by the rental company are irrelevant to me, and I had no obligation to switch. However, the staff continued to insist and blocked us for more than ten minutes, causing us to miss our visit and rendering our pre-booked tickets useless, leaving us very disappointed.

Vehículo de acuerdo a nuestra expectativa. Espacio suficiente para el uso que se le dio, atención del personal tanto en la recepción como en la entrega muy atentos. Tiempo para ser atendidos en la oficina de ÁLAMO en aeropuerto de Santiago muy largo. Hicimos reservación para un vehículo automático y solo había std disponible.

Bien documentado y amigable al usuario su portal.