No worries!

The car rental process was relatively quick. However, even though I had pre-registered all the information online, I still had to fill out everything by hand at the counter, which was inconvenient and time-consuming.

The staff couldn't clearly and directly answer questions, mistakenly handled my return process, and called me hours after I had already returned the car to ask if I had done so.

I still waiting for them to refund 300 eur for the insurance deposit

The staff was a bit slow and it took a lot of time to pickup the car. The insurances they sold were too expensive.

We waited for nearly an hour at the counter to be served. Our friends that booked via other companies were long gone by time we got ours. The man behind the counter was very unhelpful. We had booked a car and were unaware you couldn’t pay the deposit on a debit card or a credit card in the name of one of the passengers (main driver does not own one). He was unwilling to call a manager out only option was to cancel it loosing our inital payment or to pay an additional €199! This should be made clear when booking!

Booking was very easy. Activated price drop detector but seems I booked it on cheapest date as it increased by 4 times the amount in the end!