I would really appreciate the original charge back of 36.53, Car was gone before I arrived!
j.hansen
United States
Reviewed: Tue, Apr 30, 2019
About FOX RENT A CAR:2.0/10
FOX YOU SUCK! CALLED AHEAD AND WAS TOLD NO PROBLEM OF ARRIVING AT 7PM INSTEAD OF 3PM DUE TO FLIGHT CHANGE. WELL B.S. CAUSE YOU GAVE MY VEHICLE OUT AND HAD ME SCRAMBLING TO START MY VACATION. I WANT MY 36.53 BACK OR I WILL PUT NEGATIVE REVIEWS ANYWHERE AND EVERYWHERE I CAN. THAT WAS WORST EXPIERNCE I EVER HAD TRAVELING AFTER GETTING IN A SHUTTLE HEADING TO YOUR AGENCY ONLY TO FIND MY CAR WAS NOT THERE... OH AND I WAS OFFERED AN UPRADE FOR XTRA $!!!!!!!
“The vehicle worked fine and had adequate apppointments but the staff really added little value.”
About FOX RENT A CAR:5.7/10
The staff sold us a Sun Pass which was an unnecessary expense given our destination. We felt we were taken advantage of. Not a good way to start a relationship
Using them all the time . I like how easy to do check in and check out . Never had any issues with them . The only think they can improve is sometimes we have a big line and spending extra time to wait at the check in. Check out process is very good and quick .
About QEEQ:10.0/10
So far I like it. The best car rental prices and easy to book it.
Let's be honest, there was a wait due to the people ahead of me not understanding the process or English.
I'm a returning customer and the counter representative and I got through the process quickly.
Salesman at Fox told us we would need to buy FL Sun Pass ($70) because of multiple toll roads on the FL keys. There are no toll roads on the Keys. Also we followed the directions to fox rent a car on the reservation, i.e. walk 1/4 mile wait 30 min to ride a crowed bus for 10 min. On our return we discovered we only needed to walk across the street (17 seconds). My advise follow the airport signs and don't believe anything fox rent a car tells you.
Counter girl push unnecessary options. Lied about how many toll roads and said cash at tolls was not an option. I tried to call customer help line but it was not available.
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I would really appreciate the original charge back of 36.53, Car was gone before I arrived!
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