Dollar was great. Car pickup was in fact handled by Hertz, which wasn't super clear when booking, but we asked around and got there.
Everything went smoothly. Only caveat is they charged us a country border fee even though QEEQ communicated it was included.
Other than that everything went smoothly and easily, car was as marketed and had no issues.
About QEEQ:10.0/10
Reply by Qeeq: Thank you for your comment. Cross border fee is not included in prepaid amount. It is payable upon collection at the counter. If you have any queries, please kindly feel free to contact with us.
The personnel at the site were helpful but the process was extremely lengthy and they didn’t have the type of vehicle I’d reserved. Also, it was hertz not dollar. I was also charged VAT that was unexpected and the rental car was more than QEEQ said it would be.
We did not received the car we had chosen. car given to us was i felt was not comparable. Staff at pick up counter seemed to be more interested with social media on their phones then to look after you. the female staff employee where we picked up the car was ignorant and once again cared more about her phone. i tried pointing out some damage on the car and she dismissed me told us we would receive an email with what damages were on the car prior to pick up. we never did receive an email.
Customer service at the Milan Airport is totally poor. long waiting time for no reasons. Vehicle conditions are not the best, many miles, a lot of scratch and poorly cleaned.
Staff was helpful but was a little pushy on selling extras.
Didn’t wait for too long.
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