The counter staff was extremely rude from the starting point and as a result I will NEVER EVER hire a car if the supplier is Hertz. I would rather take a taxi.
The pickup location is at the airport exit, which is very convenient. The process is simple, and the car is in good condition, having only driven about 40,000 kilometers. Returning the car is straightforward: just park it in the parking lot and hand the keys to the front desk. Providing customers with the roadside assistance number from the rental company would be even more convenient.
Booked a Prado well in advance, but they provided a Highlander instead. Even though it was a downgrade, they didn't refund the cost difference. We agreed I could return the car with an empty tank, but I returned it with half a tank of fuel left. Not only did they not refund me, but they also charged me for the remaining fuel.
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